pickuts

Terms Of Service

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of https://pickuts.com/ and your purchase of products from the website.

The website is operated by Shenzhen Wanlei Shuangtian Limited Partnership, doing business as Pickuts (“Pickuts,” “we,” “us,” or “our”), located at Room 2202C, Block B, Fencheng Zhigu Building, No. 60 Tiezai Road, Gongle Community, Xixiang Subdistrict, Bao’an District, Shenzhen.

By using the website or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to place an order.

Products intended for children must be purchased, assembled, and supervised by an adult.

2. Products and Information

We try to ensure that product descriptions, images, dimensions, colors, specifications, prices, and availability are accurate. However, minor differences or errors may occur.

Product images may include accessories or decorative items that are not included. You are responsible for reviewing product dimensions, compatibility, warnings, and assembly requirements before purchasing.

We may modify, discontinue, or limit the quantity of any product at any time.

3. Product Safety

Products must be assembled, installed, maintained, and used according to the provided instructions and warnings.

You are responsible for observing weight limits, age recommendations, supervision requirements, and safety precautions.

Do not use a product that is damaged, unstable, incomplete, defective, or recalled. Stop using it and contact support@pickuts.com.

Nothing in these Terms limits rights relating to unsafe or defective products that cannot legally be waived.

4. Prices and Promotions

All prices are displayed in United States dollars unless otherwise stated.

Prices, discounts, coupons, and promotions may change before an order is accepted. Promotions may have expiration dates, product restrictions, quantity limits, or other conditions.

Shipping fees, taxes, and other applicable charges will be shown at checkout.

If a product is listed at an obviously incorrect price, we may cancel the order and refund any amount paid.

5. Orders

Submitting an order is an offer to purchase. An automated confirmation only confirms that we received your order and does not necessarily mean that the order has been accepted.

We may reject or cancel an order because of:

  • Product unavailability;

  • Pricing or inventory errors;

  • Payment problems;

  • Suspected fraud;

  • Shipping restrictions;

  • Safety or compliance concerns; or

  • Violation of these Terms.

If we cancel an order after payment, we will refund the applicable amount.

6. Customer Information

You must provide accurate contact, billing, and delivery information.

You are responsible for checking the recipient name, delivery address, email address, phone number, product selection, and quantity before submitting an order.

Contact us promptly if you notice an error. We cannot guarantee that an order can be changed after processing or shipment has started.

7. Payment

You authorize us and our payment processors to charge the payment method selected at checkout for the full order amount.

You represent that you are authorized to use the payment method and that the information provided is accurate.

Payments may be processed by third-party providers such as card processors or PayPal and may also be subject to their terms and privacy policies.

We may delay or cancel transactions that appear fraudulent, unauthorized, or suspicious.

8. Shipping and Delivery

Shipping is subject to our Shipping Policy.

Processing and delivery dates are estimates unless expressly stated as guaranteed. Delays may occur because of carriers, weather, holidays, product availability, customs, incorrect addresses, or circumstances beyond our control.

Items from one order may arrive separately or from different warehouses.

If we cannot ship within the promised period, we will provide any notice, cancellation option, or refund required by applicable law.

9. Cancellations, Returns, and Refunds

Contact support@pickuts.com as soon as possible to request an order change or cancellation. We cannot guarantee cancellation after fulfillment has started.

Returns and refunds are governed by our Return and Refund Policy.

Unless otherwise stated in that policy:

  • Returns must be requested within the applicable return period;

  • Products must be returned in the required condition;

  • Original parts, accessories, manuals, and packaging should be included;

  • Return authorization may be required; and

  • Return shipping or original shipping charges may be nonrefundable.

For damaged, defective, incomplete, or incorrect products, contact us promptly with your order number, a description of the issue, and photographs or video.

Depending on the circumstances, we may provide a refund, replacement, replacement part, repair, or another legally required remedy.

10. Warranties

Some products may include a manufacturer or supplier warranty. Warranty details may appear on the product page, packaging, or documentation.

Except for express written warranties and rights that cannot legally be excluded, products and the website are provided on an “as is” and “as available” basis.

We do not exclude mandatory consumer rights, product-safety rights, or liability that cannot legally be limited.

11. Reviews and User Content

You may be able to submit reviews, ratings, photographs, comments, or other content.

By submitting content, you grant Pickuts a nonexclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute it in connection with our business and marketing.

Your content must:

  • Reflect your honest experience;

  • Be accurate to the best of your knowledge;

  • Not infringe another person’s rights;

  • Not contain unlawful, fraudulent, abusive, or malicious material; and

  • Disclose any free product, discount, payment, or other benefit received.

We may remove content that violates these Terms or applicable law. We will not remove an honest review solely because it is negative.

12. Prohibited Conduct

You may not:

  • Use the website for unlawful or fraudulent purposes;

  • Submit false orders or payment information;

  • Interfere with website security or operation;

  • Introduce malware or harmful code;

  • Attempt unauthorized access to accounts or systems;

  • Copy or scrape website content without permission;

  • Submit fake reviews or manipulate ratings;

  • Infringe intellectual-property or privacy rights; or

  • Abuse promotions, returns, refunds, or payment disputes.

We may suspend access, cancel orders, or close accounts for violations.

13. Intellectual Property

The Pickuts name, logos, website design, text, photographs, graphics, software, and other website content are owned by Pickuts or its licensors.

You may use the website only for personal, noncommercial shopping purposes.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit website content without written permission.

Third-party product names and trademarks belong to their respective owners.