Thank you for shopping with Pickuts. We aim to provide a clear and reliable delivery experience. Please review the information below before placing your order.
Order Processing
Orders are usually processed within [1–3 business days] after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, promotional periods, or periods of unusually high demand, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery times may vary depending on the product, destination, carrier, and local delivery conditions.
Typical delivery time:
- United States: [5–12 business days]
- Other destinations: [7–20 business days]
These timeframes are estimates and do not include order-processing time. Delivery dates are not guaranteed, as delays may occur due to weather, customs inspections, carrier disruptions, public holidays, or other circumstances outside our control.
Shipping Rates
Shipping costs, when applicable, will be displayed at checkout before payment is completed.
Some products or promotional offers may qualify for free shipping. Large, heavy, or oversized products may have additional delivery charges depending on the destination.
Order Tracking
When tracking is available, a tracking number will be sent to the email address used when placing the order.
Please allow up to 48 hours for tracking information to update after shipment. In some cases, the carrier may not scan the package immediately.
Multiple Packages
Items in the same order may be shipped separately due to product size, warehouse location, or carrier requirements.
You may therefore receive more than one package and more than one tracking number. Separate packages may arrive on different days.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Before submitting your order, please check:
- Recipient name
- Street address
- Apartment or unit number
- City, state, and ZIP code
- Telephone number
Pickuts is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Contact us as soon as possible when an address needs to be changed. Once an order has been processed or shipped, we may not be able to modify the delivery address.
Delivery Delays
Although we work with shipping carriers to deliver orders as efficiently as possible, unexpected delays may occur.
Possible causes include:
- Severe weather
- Carrier delays
- High seasonal demand
- Customs inspections
- Incorrect address information
- Local delivery restrictions
- Public holidays
A delayed package does not necessarily mean that it has been lost. Please continue checking the tracking information for updates.
Lost or Missing Packages
When tracking shows that a package has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Check with the building reception or mailroom.
- Contact the shipping carrier.
- Contact Pickuts if the package is still missing.
Please report suspected lost packages within [7 days] of the expected delivery date so that we can review the issue.
Damaged Packages
Please inspect your order as soon as it arrives.
When an item is damaged during shipping, contact us promptly and provide:
- Your order number
- A description of the damage
- Clear photos of the item
- Photos of the outer packaging
- Photos of the shipping label
Keep the product and packaging until the issue has been reviewed.
International Orders
International shipments may be subject to customs duties, import taxes, or local fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by Pickuts.
Customs procedures may also extend the estimated delivery time.
Order Changes and Cancellations
Contact us as soon as possible when you need to change or cancel an order.
We will try to assist before the order enters processing. However, once an order has been prepared or shipped, it may no longer be changed or canceled.
Contact Us
For questions about shipping or delivery, please contact us and include your order number.
Email: support@pickuts.com
We will review your request and respond as quickly as possible.